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Latvia
Bauska Central Library 
Several computers have been installed with permanent Internet connection and a user training campaign “Know! Study! Use!’’ is targeted at senior citizens, unemployed people, housewives, disabled persons, poor people, street children, professionals who wish to obtain computer skills, and also librarians from the rural libraries 
http://www.bauska.lv

Ogre Central Library 
Has a mobile library which serves people in rural areas. Besides lending books and magazines, it provides people with impaired vision with talking books and books in Braille. Famous writers, poets, journalists, and representatives of the Information Centre of the EU have travelled with the bus to meet people living in rural areas. 
http://www.ogre.lv/

Latgale Central Library
Latgale Central Library in Daugavpils, with its high level of automation, an Internet reading room and rich regional studies database provides information in all locally used languages, promotes friendly co-existence and mutual integration of the population in general, and young people in particular. However, the Russian language is dominant in Daugavpils, as are Internet resources provided mainly via Russian portals and websites. To change the situation and help the Russian-speaking population to join the Latvian society, and understand the official language policy, special state-organised training programmes are in progress.
http://www.lcb.lv
http://www.daugavpils.lv/

Lithuania
Branch library for elderly and handicapped people 
Alytus city library is situated in a part of the town inhabited by socially disadvantaged groups, with an impact on the inclusion of children from disadvantaged families.
http://www.alytus.mvb.lt/

Women Information and Training Centre (WITC) 
Established in Kretinga public library. Unites women of different ages, nationalities, religions and attitudes. 
http://www.women-employment.lt/databases/kmimc.htm

Macedonia
Public library "Goce Delcev" in Shtip
Regional centre for eastern Macedonia. With Soros Foundation funding they have started a bibliobus (mobile library) serving rural areas around Shtip where many cultural activities can take place. 
Contact phone no. ++389 (0)32 391 247

Moldova
Information Centre for Detainees – a subdivision of the Cricova Public Library, opened during spring 2001, this operates as a mobile service. The main purpose is to acquires special informational and documentation resources to support reading, learning and recreation for detainees from two Penitentiary Institutions from Cricova Town. 
http://www.soros.org/netprog/library.html

In Focus Golden Age – traditional library service with a different approach. Its main goals are: to stimulate and integrate older people into the social and cultural life of the community; to explore their experiences and intellectual potential; to attract them into the library. 
http://hasdeu.md/ghibu/

Netherlands
The library in the multicultural neighbourhood ‘Schilderswijk’, The Hague,
Offers special courses in the morning and has computers free for homework in the afternoon, and for local organisations in the evening. Lectures and discussion are offered on various topics including Islamic law for women. 
http://www.dobdenhaag.nl/

Multicultural reading circles in Flevoland libraries 
In Flevoland province, public libraries have started multicultural reading circles, especially for migrant and refugee women. 
http://www.bibliotheken-flevoland.nl

Norway
Bazar
Oslo Public Library is in the process of developing a national net-based service for minorities in Norway, called Bazar. Bazar is intended for those with an ethnic background other than Norwegian and with a different mother tongue than Norwegian. It is meant to be a guide to rights and obligations in the Norwegian community and endeavours to compile useful information that can make day-to-day Norway easier to understand.
http://nyhuus.deich.folkebibl.no/deichman/bazar/index.html

EPOS - floating library.
This bookboat operates along the west coast of Norway, with its fjords and its islands and is a joint service between three county libraries.
http://www.ifla.org/IV/ifla66/papers/141-175e.htm
http://www.aa.fylkesbibl.no/pegabuss/

The national virtual reference desk “Bibliotekvaten.no”
This service started as a regional Vestfold with 7 libraries taking part and later state funding was provided to invite other libraries to join in. Today, there are 14 participating libraries, with a force of 60 trained librarians. The user can chat with a librarian (Ask a librarian service), ask questions that are answered with facts, recommended literature and given links to the Internet. This national project is directed by Vestfold county library. 
http://www.bibliotekvakten.no/englishbv.html

Poland
Local Information Database
The service ensures access to all kinds of information about Warmia i Mazury Province and allows people to look for places or people. 
http://www.wojewodztwo-wm.pl

Every Child is Able to do Something 
The Commune-Municipal Public Library in Dobre Miasto organises regular sessions, especially for children from dysfunctional families, organized during the winter holiday. 
http://www.wbp.olsztyn.pl/~mgbpdm

Russia
Legal Information Public Centre 
V. D. Fyodorov Kemerovo Regional Scientific Library runs a service with the help of law student volunteers.
http://www.rsl.kemsu.ru/proekt/volont_e.htm

Library - a social centre 
Central City Library Rubtsovsk has created a system for giving legal, social, regional and other information to citizens, social organizations and local authorities.
http://www.rubtsovsk.ru/~bibl/

Serbia
Infobus 
INFOBUS provides free access to books, CD, video, internet access etc. to rural people in the region of Prijepolje. It is organised by Prijepolje public library and supported by OSI Budapest,CIDA and Municipal of Prijepolje.
http://www.biblioteke.org.yu/prijepolje/index.html

Tea, Thursdays at Six 
A weekly meeting held in Jagodina Public Library for people from all social groups to meet in a non-threatening environment.
http://www.jabooka.org.yu/projekateng.php?broj=1

Slovakia
Informational Centre for Unemployed 
Established in Hornozemplínska library in Vranov and Topľou.
http://www.vranov.sk/kultura/kniznica/projekt.htm

Slovenia
Youth Information Centre
The service offers space for young people from 15 to 25 years of age, where they can study, find interesting information or just relax, browse through magazines and meet with friends. Volunteers are available to help with studying or homework. The Youth Information Centre is a part of the Ljubljana youth information network called L'MIT. 
http://www.lmit.org

The Third Life-Period University
The Third Life-Period University is organised in the scope of programmes for older and disabled people and is trying to offer a productive and pleasant usage of leisure time, prevent loneliness and strengthen positive self-image.
Celje City Library http://www.ce.sik.si
Maribor Public Library http://sikmb.mb.sik.si

Life Without Prejudice
Public Library Novo Mesto runs a programme to stimulate mutual respect and understanding between Roma people and the local community.
http://www.nm.sik.si/home1.html

Spain
InFormar
User Training Programme of the small Local Library FGSR of Peñaranda de Bracamonde providing free public Internet access. Provides practical lessons to those designated as late-adopters of technology to reduce social discrimination and exclusion, and also to children and adults in rural areas and elderly people to enable them to use computers and the Internet.
http://www.fundaciongsr.es/documentos/default3.htm

Digital literacy for children http://www.fundaciongsr.es/pdfs/cursos_arroba.pdf

User Training Programme for adolescents http://www.fundaciongsr.es/pdfs/encuentros_biblioteca.pdf

Digital Library project for students of secondary schools: general project http://www.fundaciongsr.es/pdfs/bd_proyecto_general.pdf

Multicultural library services in Andalusia
This project is included within the framework: Regional Government’s Action Plan for the Immigration in Andalusia.
http://www.juntadeandalucia.es/gobernacion/cda/politicas_migratorias/
documentos/plan_integral.pdf

Its main objective is the implementation of multicultural information services for immigrants in the public libraries of Andalusia.
http://www.sab.junta-andalucia.es

Public Libraries: a place for social inclusion 
Catalan Public Libraries Group in the UNESCO Network of Associated Libraries. See: Jornadas interprofesionales, Salt, 15, 16, March, 2002, “Les biblioteques publiques: espais de integració social”.
http://www.unescocat.org/

Mobile Library Services 
There are 68 mobile library services operating in only 25 provinces serving rural areas, suburbs, medium-sized towns and small population clusters. This small number of mobile libraries has to serve 5113 towns and villages, with a total population of 3,400,000. 
Timetable information of the bus routes can be found on the web page of the Regional Library of Murcia http://www.carm.es/brmu/bibliobus/ 

and Basque Country http://www.kulturaondarea.org/libroybibliotecas/snbe/01snbe_bibliobus.htm

Mobile Library Service: guidelines. Prepared by a specialised Work Group. A model of co-operation between regional and central government.
http://travesia.mcu.es/documentos/PautasFilmBibl.pdf

Volunteer Programmes of the Local Libraries Network of the town council of La Coruña
A model of citizen participation. Groups of volunteers work in school libraries and in the home delivery service. Special library services geared to the elderly, the unemployed, cultural and ethnic minorities, the mentally and physically impaired, and house-bound people are provided in co-operation with the social services centre and groups of volunteers and NGOs.
http://www.aytolacoruna.es/es/3ciudad/32cultura/323bibliotecas.html

United Kingdom
Libraries for All: social inclusion in Public libraries 
Department for Culture, Media and Sport (DCMS) produced a report which asserts the agenda and spells out the challenges for libraries to improve social inclusion.
http://www.culture.gov.uk/heritage/lib1.html

Social inclusion and libraries - a resource guide 
A resource intended for all public library professionals, particularly those whose role is to put policy into practice. It aims to provide an easy way-in to recent publications, research and networked resources about social inclusion that might be relevant to public libraries. Resources for Museums and Archives are also being added.
http://www.la-hq.org/groups/csg/si/si.html
http://www.cilip.org.uk/groups/csg/si/

The People’s Network: a turning point for public libraries: First findings. Peter Brophy. A report published by Resource in January 2003, which examines the effect of the installation of IST facilities in public libraries, with statistics and examples of good practice.
http://www.resource.gov.uk/news/feature_article.asp?articleid=490

Framework for the future: libraries, learning and information in the next decade. DCMS, 2003.
A long-term strategic vision for the UK public library service concentrating on libraries’ roles in developing reading and learning, digital skills and services, community cohesion and civic values. http://www.culture.gov.uk/heritage/pl_framework.html

Centres for Social Change: Museums, Galleries and Archives for All
Report published by the Department of Culture Media and Sport which gives many examples of good practice.
http://www.culture.gov.uk/pdf/social_change_1-11.pdf

See also Museums for the Many at http://www.culture.gov.uk/pdf/museums.pdf

Museums & Galleries Commission
Has produced a factsheet on social inclusion which contains several useful case studies.
http://www.resource.gov.uk/documents/mgc_socincli.pdf

London Museums, Archives and Libraries (LMAL)
Has a website giving examples of relevant work.
http://lmal.org.uk/priorities/index.cfm?NavigationID=128

LearnEast
Operating in the East of England, its aim is “to increase and demonstrate the potential of public libraries to provide awareness, training and lifelong learning opportunities which impact on the recruitment and retention of specified target groups suffering discrimination and inequality in connection with the labour market”. 
http://www.conf.cultivate.ru/2003/russian/tezisy_86_eng.html
http://co-east.net/projects/equal/

Gloucestershire Libraries
have made their social inclusion strategy available on the web at http://www.gloscc.gov.uk/pubserv/gcc/clams/
aboutlibrary/about/social-inclusion/socinc.pdf)

London Borough of Merton
Offers services to refugees at its Asylum Welcome drop=in centre at Mitchum Library, and has a Refugee Resources Collection. 
http://www.merton.gov.uk/libraries/equalaccess.asp

London Borough of Tower Hamlets
Have created “Idea Stores” to give a new image, service and sense of purpose to their libraries, and have greatly increased usage as a result.
http://www.ideastore.co.uk/

Nottingham City Libraries
The Big Book Share is a partnership between Nottingham City Libraries and Information Service, the Reading Agency, HM Prison Nottingham, Marks & Spencer plc’s Community Division, East Midlands Arts and 23 children’s publishers. Librarians run fortnightly sessions at the prison to help prisoners choose books and support children reading. Prisoners develop reading skills as they read with their children on visits or record a tape of stories for their children to listen to at home.
http://www.readingagency.org.uk/html/project01.cfm

Walsall - Library Link
This service is based in Bloxwich on an estate together with the Home Library Service and the Urban Mobile Library. The service visits sheltered accommodation, residential homes, nursing homes, day centres and adult training centres throughout Walsall. http://www.walsall.gov.uk/cultural_services/library/branches/special.htm

Rhagorol is a scheme established by Gwynedd Council in Wales to break down
barriers to archive use in a sparely populated area.
http://www.gwynedd.gov.uk/adrannau/addysg/archifau/
Rhagorol/rhagorol/index.english.htm

Birmingham Central Library and City Archives have equipped a van as a travelling outreach facility. The van is equipped with sound and video playback equipment, exhibitions can be mounted directly on the walls, and there are display racks for publications. The van goes to a wide range of venues, including shopping centres, parks, summer carnivals and festivals all over the city, allowing adults and children to be introduced to the diverse resources of the library and archives for local history. It is also taken to schools and elderly peoples’ homes (and is adapted for disabled access) as part of broader outreach initiatives or reminiscence sessions.

The Reading Agency
“Splash Extra” is a summer activities programme run throughout the summer in partnership with local Youth Offending Teams and youth services, which consists of a varied programme of reading related multimedia arts activities It is aimed at young people within designated target groups, the majority of whom have never previously set foot in a library, and for whom the world of words, books and reading was unknown, alien or hostile territory.
http://www.readingagency.org.uk/html/news_details.cfm?e=3

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